Michelle Cruz-Garlick

Services

Every engagement is shaped around what you actually need: a defined project, ongoing support, or interim cover while you find something permanent.

Interim & Fractional Household Management

For when a family needs senior cover, and needs it now.

What's included

  • ▪Interim household management during a gap or transition
  • ▪Household setup for a new property or a change in staffing
  • ▪Steady, ongoing part-time presence for households that don't need a full-time manager

How it works

Embedded and hands-on. I work on the ground, where the detail actually happens, not managing from a distance. Engagements can be short-term cover or a longer-standing part-time arrangement, depending on what the household needs.

Household management in detail→Discuss your requirements→

Household SOP Implementation & Staff Training

For households that want the standards to hold even when you're not the one holding them.

What's included

  • ▪Staff training and onboarding
  • ▪Standard Operating Procedure (SOP) development, written and implemented
  • ▪Team mentoring and ongoing support
  • ▪Handover documentation for smooth transitions between staff

How it works

Delivered as a defined project with a clear end point, or as an ongoing engagement if your household is still evolving. Either way, the goal is the same: systems that outlast any one person.

SOP implementation in detail→Discuss your requirements→

Private PA Support

For individuals and families who need capable, senior support on the everyday, without adding a full-time hire.

What's included

  • ▪Travel planning and booking
  • ▪Reservations and personal scheduling
  • ▪Personal shopping, sourcing and gifting
  • ▪Calendar and diary management
  • ▪General logistics and errands

How it works

Part-time, interim, or project basis. I slot into your household or office at the level of involvement you need, from a few hours a week to a defined project or fuller cover during a transition.

Enquire about PA & Lifestyle Support→

Also Available

Private Events Delivery

For hosts planning something that needs to run without a hitch.

What's included

  • ▪End-to-end planning and logistics
  • ▪Vendor and supplier coordination
  • ▪On-the-night management

How it works

Typically project-based, scoped around the event date. Ideal for celebrations, private dinners, or gatherings that need one person holding the whole picture.

Enquire about Events→

Hospitality Consultancy & New Openings

For venues and operators bringing a new site to life.

What's included

  • ▪Project management of new openings
  • ▪Advising on service standards and team setup
  • ▪Getting a site running well from day one

How it works

The same principles that hold a private household together: vendor management, systems and standards, applied commercially. Engagements are typically project-based, scoped to the opening timeline.

Enquire about Consultancy→